This qualification reflects the role of individuals who typically work with multiple communication channels capture data and provide customer service.
BSBCUE203 Conduct customer engagement
BSBCUE205 Prepare for work in a customer engagement environment
BSBCMM201 Communicate in the workplace
BSBCUE301 Use multiple information systems
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCMM301 Process customer complaints
BSBCUS201 Deliver a service to customers
BSBWOR201 Manage personal stress in the workplace
BSBWOR203 Work effectively with others
The specific units will be determined according to delivery mode or employment requirements.
12 months (this mode of delivery is self paced)
This program is delivered over a period of 36 months. Please refer to the traineeships page for more information
There are no prerequisites for entry to this qualification.
Distance Learning and Traineeship
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an individual had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.
$1999
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