This qualification reflects the role of individuals working in a range of complex customer service roles. This would include working with multiple communication channels, providing excellent customer service, adhering to KPI's, working in a team environment, providing support to a team, providing technical advice and capturing data.
BSBCUE301 Use multiple information systems
BSBCUS301 Deliver and monitor a service to customers
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCMM301 Process customer complaints
BSBCUE203 Conduct customer engagement
BSBCUE308 Conduct outbound customer engagement
BSBCUE403 Schedule customer engagement activity
BSBITU213 Use digital technologies to communicate remotely
BSBCUE307 Work effectively in customer engagement
BSBWOR301 Organise personal work priorities and development
BSBWHS302 Apply knowledge of WHS legislation in the workplace
The specific units will be determined according to delivery mode or employment requirements.
12 months (this mode of delivery is self paced)
This program is delivered over a period of 36 months. Please refer to the traineeships page for more information
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an individual had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.
$5,000
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